What is your return policy?

Guest Orders: Unworn/defective items can be returned within 45 days of shipment for a refund.

WESTBROOKSHOES Plus members: Unworn/defective items purchased under your WESTBROOKSHOES Plus account can be returned within 90 days of shipment.

HOW TO RETURN YOUR WESTBROOKSHOES.COM PURCHASE:

If you are returning more than one package by mail please click here for instructions.

Option 1: Return by Mail (for single package returns)

Go to Orders and Returns

Enter your order number and the email address used to place the order. Please note, order numbers begin with WEST-US and can be found in your shipping confirmation email.

Select “Start a Return” and follow the steps to generate a QR code by selecting “Return By Mail”.Please return unworn items in their original packaging.
Show your QR code to a representative at a UPS service center. UPS will print the return label for you.

Or you may select “Print My Label” and attach it to the package yourself.
QR Code and prepaid labels are not available for APO/FPO locations or US Territories.

If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.

We’ll send you a confirmation as soon as your return has been processed (please allow 10 business days once the return is received).

Free return postage applies only to orders within the return period.
Initial shipping costs are non-refundable.
If we are unable to refund the original form of payment, an E-gift card will be issued via email.

Option 2: Return in Store

Download the order receipt and return at any US westbrookshoes store (excluding Guam) near you:

Go to Orders and Returns

Enter your order number and the email address used to place the order. Please note, order numbers begin with WEST-US and can be found in your shipping confirmation email.

Select “Start a Return” and follow the steps to print your receipt by choosing the “Return In Store” return method.
Print Receipt and return to any westbrookshoes company-owned retail store.

• https://westbrookshoes.com/ in-store pick-up orders: please return to any westbrookshoes store near you.
• Cash App Afterpay and Klarna:

If the product is returned outside of the return period or the item is worn, damaged, or not in its original packaging, westbrookshoes will be unable to honor a refund for the merchandise. Please note, we only accept returns for purchases on westbrookshoes.com. Make all according to westbrookshoes. Also, if any email, change it into: support@westbrookshoes.com